Privacy Policy

The Reformer Experience – Privacy Policy
Last updated: September 2025

At The Reformer Experience, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information. By booking a retreat or using our services, you agree to the practices described below.

1. Information We Collect

When you interact with us (for example, when booking a retreat or subscribing to updates), we may collect the following information:

Personal details such as your name, email address, and phone number.
Health information that you choose to share with us, such as allergies, injuries, or other conditions relevant to your retreat experience.
Payment information, which is securely processed through Stripe (we do not store your full payment details on our servers).

2. How We Use Your Information

When use the information you provide to:

Process bookings and communicate with you about your retreat.
Personalize your retreat experience by considering your preferences, health needs, and special requests.
Send you updates, newsletters, and marketing messages related to our retreats. You can unsubscribe from marketing emails at any time.

3. Data Sharing

We respect your privacy and will never sell or trade your personal data. However, we may share limited information with trusted third-party providers who help us run our services, including:

Stripe (payment processing)
GoHighLevel (booking and customer management)
Email service providers (for sending updates and newsletters)

All third parties are required to keep your information secure and only use it for the purposes we specify.

4. Your Rights (GDPR & Similar Laws)

Depending on where you live, you may have the right to:

Request access to the personal information we hold about you.
Ask us to correct, update, or delete your personal data.
Withdraw your consent for marketing communications at any time by clicking “unsubscribe” or contacting us directly.

We will respond to all requests in line with applicable data protection laws.

5. Data Retention

Booking information is kept as long as necessary for legal, tax, and accounting purposes.
Marketing information (such as your email address) will be kept until you choose to unsubscribe or request deletion.

6. Your Rights (GDPR & Similar Laws)

We take reasonable steps to keep your personal information safe. This includes:

Encrypting sensitive information where appropriate.
Restricting access to personal data to authorized team members only.
Regularly reviewing our data security practices to protect against unauthorized access, disclosure, or loss.